Quality

Quality Policy

Quality, Security, Safety, Health and Environment are core elements of business done by Turner & Miller International. Our objective is to achieve perfo rmance excellence with continuous improvement with keen focus on quality and best practices to maintain trust of our stakeholders. Sustainability is other vital component that contributes to all our business advancements being the first choice company in EPC contracting across UAE.

TMI have developed an excellent QSHE culture to make our people be aware of and to rigorously handle health, security and environmental risks during the delivery of our products and services to stakeholders. This is done in alignment with our core values.

We are committed to :

  • Comply with all applicable statutory requirements, QSHE regulations and guidelines, industrial standards and compliance obligations, as a minimum performance achievement level.
  • Focus and implement integrated management system by introducing high performance project management solutions and IT appliances and making use of all other technological advancements in order to ensure that our processes are fully streamlined to deliver valuable products and services to customer.
  • Avert all sort of damages and losses from incidents, emergencies and to endorse health and wellbeing of our workforce, staff and stakeholders, thereby up keeping the complete working environment safe and risk-free. Protect the organization from security threats by introducing measures of stringent standards with respect to global Human Rights mandates and directives.
  • Introducing and enforcing eco-friendly ideologies, ethics and principles to control, prevent and reduce environmental impacts and effects to all sustainable resource. Endorse pollution prevention principles to maintain biodiversity and ecosystems, and to achieve low carbon release by improving energy efficient machineries.
  • Provide products, solutions and services with quality, safety and social, environment responsibilities throughout the lifecycle by making use of the results of continuous research and development.
  • Engage and conduct various QSHE workshops and programs to internal and external stakeholders along with the review of feedback to improve operating efficiencies and safety.
  • This policy applies to all staffs, workforce of Turner & Miller International and all others working with Turner & Miller group of companies. All employees shall understand and must comply with this policy throughout their activities from planning, design and execution until process completion.

Quality Management System Procedures

Turner & Miller International LLC propose a step-by-step approach to implementing an effective, ISO compliant quality management system. Each of the steps are mentioned as a separate scope which allows clients to proceed to each of it at their own convenience according to the business conditions. Take look at the steps below.

  • Management Overview Training: - Management Overview training states about the ISO standards history and an overview of the current version of the standard and its key elements. Management roles in a quality management system or an environmental management system is to review benefits, timeline, costs, training, and system maintenance requirements.
  • Gap Analysis: - The second phase of the system is the Gap Analysis, which is the baseline for building a quality system where it identifies what and all systems which meet the quality standards are already deployed, and what systems still need improvements to meet the standard QMS requirements.
  • Documentation: - Documentation is the key component of any Quality Management Systems. Quality manuals, procedures, practices, work instructions, Dos and Don’ts etc are needed to be developed and streamlined to provide the best foundation for the QMS system and to ensure a solid and continuous workability.
  • Employee Overview Training: - Purpose of this point is to familiarize the concepts of a Quality management system to the employees and assign roles and responsibilities for establishing and maintaining a quality environment.
  • Internal Audit Training: - Any Quality Management System is based on the principle of continuous analysis, continuous quality checks and continuous improvement. So to make the system working, there should be an Internal Auditor to monitor the effectiveness of the quality management system implemented, and here it explains how to design audit schedules, review documentation, and perform audits.

The following is a list of Quality Management Procedures what we follow within Turner & Miller International LLC

MANDATORY PROCEDURES

Procedure Number
Name of the Procedure
001
Document Control
002
Control of Records
003
Control of Non Conforming Products
004
Corrective Actions
005
Preventive Actions
006
Internal Quality Audits
007
Management Review
008
Customer Complaints

ADMINISTRATION

Procedure Number
Name of the Procedure
021
Administration Department
024
Collection of Reports from All Departments Procedure
028
Control of Insurances Procedure
030
Company Statutory Requirments Fullfiling Procedures
031
Control of Rental of Buildings Procedure
034
Daily Attendance (Office Staff)
035
Daily Employee Movement Procedure
039
Issue of Office upkeep items, Reordering, etc

RESOURCES DEPARTMENT

Procedure Number
Name of the Procedure
051
Selection of Candidate- define criteria for selection-department - cv - interview - appointment letter.
052
New employee Work permit application & Labor approval Procedure.
053
New Employee Arrival Procedure
054
Fitness Test to Residence Visa Procedure
055
Renewal of Work Permit & Residence Visa Procedure
057
Employee Induction Procedure
059
Site Staff Allocation Procedure
060
Daily Attendance (Site staff)
061
Timesheet Collection & Processing Procedure
064
Salary Advance (Site Staff) Procedure
065
Wages Calculations (Site Staff) Procedure
067
Employee Loans (Site Staff) Procedure
068
Employee Loans (Executive Staff)
071
Leave Approvals (Site staff) -- Annual/Emergency
072
Leave Approvals (Executive Staff)
074
Duty Handover Procedures
077
Rejoining to Duty after Long Leave Procedure
080
Vacancy Reporting Procedure
082
Training Procedure
084
Welfare
094
Abscond
096
Termination Procedure (Site Staff)
097
Termination Procedure (Executive Staff)

VEHICLES & MOBILE EQUIPMENTS

Procedure Number
Name of the Procedure
102
Administration Department
105
Assets Issue & Return Procedure (Vehicles & Mobile Equipments)
109
Vehicle & Mobile Equipment Trip Procedure
110
Vehicle & Mobile Equipment Log Sheet Procedure
113
Vehicles & Mobile Equipment Rotation Procedure
117
Repair & Maintenance (Vehicles & Mobile Equipments)
122
Assets Issue & Return Procedure (General)
123
Assets Issue & Return Procedure (Tools & Equipment)
126
Repair & Maintenance (General)
127
Repair & Maintenance (Tools & Equipment)
130
Disposal of Fixed Assets Procedure

ACCOUNTS

Procedure Number
Name of the Procedure
151
Accounts Department Structure
152
Accounting Standards Policies & Procedures
153
Vouchers
154
Cash Books
155
Petty Cash Books
156
Bank Books
157
Petty Advance
159
Salary Advances (executive Staff) Procedure
160
Salary Calculations (Executive Staff) Procedure
165
Control of Telecommunication Bills Procedure
167
Accounts Payable
170
Invoicing of Monthly Timesheets Procedure
171
Sales & Accounts Receivable
173
Accounting Groups & Heads with description
174
Accounting Heads & Related Books of Accounts
178
Financing Facilities – Decision making
179
Financing Facilities Management
185
Authority Limits
186
Operating Budgets & Control
187
Monthly Closing & Trial Balance
188
Capital Budgets & Control
189
Fixed Assets Depreciation
190
Financial Reporting
191
Internal Auditing

MATERIALS MANAGEMENT

Procedure Number
Name of the Procedure
201
Control of Suppliers (Materials)
202
Control of Suppliers (Equipments)
203
Control of Sub Contractors (Manpower Supply) Procedure
204
Control of Sub Contractors (Works) Procedures
205
Control of Sub Contractors (Services) Procedures
208
Quotation
211
Finalizing Supplier & Make for Project Requirements Procedure
214
Project Material Submittal Preparation procedure
215
Project Sample Submittal Procedure
218
Purchase of Project Materials Procedure
219
Purchase of First Fix Items Procedure
222
Purchase of office consumables Procedure(General)
223
Purchase of Fixed Assets Procedure
224
Purchase of Camp Mess Items Procedure
226
Purchase of Manpwer Supply
229
Material inspections, Approval & Rejection Procedure
232
Stores procedure (General)
233
Stores procedure (Projects)
234
Stores Procedure (Camp Mess)

CONTRACTS DEPARTMENT

Procedure Number
Name of the Procedure
276
Receiving of order & Approval for Estimation
277
Technical Submittals Proceudre
280
Estimation Procedure
281
Post Tender Handover
284
Job Award Procedure
285
Finalized Bill of Quantity

PROJECTS

Procedure Number
Name of the Procedure
301
Project Quality Plan
302
Project Organization & Planning Procedure
303
Bill of Quantity Approval
304
General Procedure related to Design
305
Design Development Procedure
306
Design by External Organizations.
307
Administration of Drawings
308
Drawing Development Procedure
310
Production of method statement
312
Material Submittal Approval Procedure
314
Control of Inspection, Measuring & Test Instruments Procedure
315
Request for Information
316
Variations
317
Confirmation of Verbal Instructions Procedure
318
Project correspondence meetings & reports procedure
320
Concessions Procedure
321
Project Progress Billing Procedure
322
Commercial Procedure
324
Inspections Procedure (thermo)
325
Inspection, Testing, Commisioning, witnessing & Acceptance of Building Services (D&S)
326
Project Close out Procedure

JOB CARD PROCEDURE

Procedure Number
Name of the Procedure
401
Ducting - WBS Procedure
402
Piping (Below 4") WBS Procedure